With the incidents of people who are rude, abusive, hostile, threatening or even violent, becoming more commonplace, both within the working environment and other areas of our lives, the skills to manage these situations are becoming more and more important.

Learning to identify the signs and pre-conditions to conflict will help in deciding on courses of action to defuse situations and avoid deterioration and possible harm.

Employers are obliged to carry out risk assessments and to ensure their staff receive the necessary training to deal with customers and clients who present a potential threat to their own or others safety.

The following training modules cover the whole spectrum of dealing with conflict. From endeavouring to prevent the incidents occurring in the first place, to the managing and de-escalation of incidents once they have started.

All the Training Modules can be bespoke or adapted in a manner that will compliment any current training that you offer your staff; or, a more specific programme can be established that will suit your current needs.

All students will be continually assessed to ensure they attain the required standard of competency throughout.

All students enrolling on a training module that involves physical elements MUST be physically fit and in good health. Prior to participating in any of the practical elements all the students will be required to complete a warm up.

QUIK-KUF INTERNATIONAL reserves the right to fail, at any time during the course, any participant, who is deemed to be either failing to attain the required standard, or is considered generally unsuitable.

All successful students will receive a QUIK-KUF INTERNATIONAL CERTIFICATE OF COMPETENCE.