CONFLICT MANAGEMENT PACKAGES

	Module 1 (4 hours workshop)
	Module 2 (6 hours)
	Module 3 (8 hours)

Module One (4 hours' workshop)

Module one addresses the issues surrounding prevention and de-escalation.

Content includes:

• Individual role risk assessments
• Triggers to unacceptable behaviour
• Legal implications
• Recognising the warning signs
• Communication skills
• Mediation and de-escalation skills
• Incident management model

Module Two (6 hours)

Module two covers all of the topics in module one as well as topics covering the responses to physical provocation.

Additional content includes:

• Threat assessment
• Tactical considerations:
• Stance
• Posture
• Your 'safety' zone
• Action -v- Reaction
• Simple defensive skills to enable you to break away
  and create distance
• Post-incident issues

Module Three (8 hours)

Module three covers all the topics in the previous modules, as well as physical intervention skills. Interventions will be in line with existing risk assessments and included as part of the policies and staff guidelines.

Additional content includes:

• Physical skills that enable staff to secure or restrain a person
• Additional tactical considerations
• Medical implications
• Duty of care
• Post incident reporting